Business Focus

Our business strategy is built on obsessively
focusing on our customers by providing them with
exceptional financial solutions, and we do this
through our flywheel effect.

Our Flywheel Effect

The flywheel effect is a concept developed in the book "Good to Great". No matter how dramatic the result, good to great transformations rarely happen in one fell swoop. In building a great company or social sector enterprise, there is no single defining action, no grand program no one killer innovation, no solitary lucky break, no miracle moment. Rather the process resembles relentless pushing a giant, heavy flywheel, turn upon turn, building momentum until a point of breakthrough and beyond.

Rich-Oak believes in relentlessly and consistently improving on what our products offers, thereby guaranteeing continued business patronage in the future.

Our strategy is not built on predicting what the future will be, but rather obsessively improving on key benefits of our products that will remain relevant to our customers.

Our Investment Flywheel

Our investment flywheel is hinged on the following ideas:

Security of Investor's Funds

At rich-oak the security of our investors fund remains top priority. We guaranty this by carefully carrying out risk evaluation which involves risk identification, impact assessment and developing/ planning strategies to mitigate against such risk. With credit being our core business, we implement three key funds and they are as follows:

Avoid: our risk management framework/credit policy guide business ensures that risk with a high probability impact for both financial loss and damages are avoided.

Transfer: through our credit policy guide, we ensure that business/ credit risks that may have a low probability for taking place but would have a large financial impact are transferred.

Providing a wide range of Investment Vehicles

With our focus being on our customers, we are committed to providing our Investors with a wild range of product by which individuals and business can invest, gain positive returns and grow their wealth.

We employ a moderate risk appetite towards the investment products, ensuring the security of investors’ funds is guaranteed.

We provide various investment vehicles with various characteristic that help our customers decide which product vehicles are the best fit for their portfolios, providing different: expected returns, risk, liquidity, cost of entring and structure.

Technology

With the risk of technology in business over growing and expanding, changing the landscape, the industry, we believe technology is an enabler and generator of opportunities to meet our customer’s needs.

We are constantly innovating and using technology to automate, Integrate, and re-engineer most operational processes to provide a better near experience to our customers.

We are constantly creating and improving various digital platform through which our customers can easily and conveniently invest in various investment vehicles, access quick loans and interest with us.

Competitive Interest Rate

Given our objective of preserving wealth and growing purchasing power of Investors, in NGN terms over the short to medium terms, rich-oak shall aim to deliver a return in excess of the headline inflations in Nigeria. To further allow for growth in the Nigerian population and its wealth, together with the natural obligation to maximize the returns on behalf of the Nigerian people.

Rich-oak shall target and access return over inflation consistent with reasonable expectations from a diversified portfolio of quality risk asset and investment schemes.

The real return target described above can be achieved consistently in short- and medium-term period given the inherent stability of debt market.

Quality of Service

We are obsessively focused on our customers, we work rigorously to earn and keep customers trust. we are constantly working proactively, obtaining feedbacks from our customers to ensure that we do not only meet their needs but exceed their expectations.

Our measurement of service quality is derived by comparing our customers ideal expectation of the service they want to receive against how well a service was delivered.

We obtain this information’s by providing our customers with various channels of providing feedbacks from interactions with our staff; to reliability; to responsiveness; to customers in timely manner, we put our customers first.

Reliability of Interest Payment

Our success hinges on exceeding our customers expectation and helping them grow their wealth. We have done this over the years by keeping words and guaranteeing the interest.

Our Credit Flywheel

Our world is constantly evolving, and business processes
are changing in line with the macro economic patterns.
These changes cause a lot of disruptions in business
practices. However, Rich-Oak believes that these indices
will remain relevant in the next 20-30 years hence they
constitute our business flywheel wherein we constantly
improve to attain higher consumer satisfaction.

Our world is constantly evolving, and business processes are changing in line with the macro economic patterns. These changes cause a lot of disruptions in business practices. However, Rich-Oak believes that these indices will remain relevant in the next 20-30 years hence they constitute our business flywheel wherein we constantly improve to attain higher consumer satisfaction.

Our credit flywheel is premised on the following ideas:

Quality of Service

We are obsessively focused on our customers, we work rigorously to earn and keep customers trust. we are constantly working proactively, obtaining feedbacks from our customers to ensure that we do not only meet their needs but exceed their expectations.

Our measurement of service quality is derived by comparing our customers ideal expectation of the service they want to receive against how well a service was delivered.

We obtain this information’s by providing our customers with various channels of providing feedbacks from interactions with our staff; to reliability; to responsiveness; to customers in timely manner, we put our customers first.

Technology

With the risk of technology in business over growing and expanding, changing the landscape, the industry, we believe technology is an enabler and generator of opportunities to meet our customer’s needs.

We are constantly innovating and using technology to automate, Integrate, and re-engineer most operational processes to provide a better near experience to our customers.

We are constantly creating and improving various digital platform through which our customers can easily and conveniently invest in various investment vehicles, access quick loans and interest with us.

Low Interest rate

We focus on providing support to individuals and business in Nigeria. Through our diverse range of loan products, we help people fulfill their goals, meat urgent cash needs, take advantage of opportunities, and enable business to prosper.

For us, serving our customers is about striving to be with you every step of the way in meeting your needs. One of the ways to ensure this is by constantly offering our loan customers a competitive interest rate.

Wherever you are in life, we are a long term financial partner you can count on; our loan products are designed specially for you and your unique needs

Speed of disbursement

At rich-oak we understand that most of our customers credit needs and transaction are time bound, thus, we ensure that all loans are disbursed in record time.

By establishing partnerships with relevant institutions and employing a unique credit process, we ensure that all loans are disbursed within 2hours upon complete documentation with guaranteeing client repayment.

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