Careers

JOB OPPORTUNITIES

SOCIAL MEDIA MANAGER

DUTIES

- Work with the Head of Departments, to develop high impact marketing campaigns.

- Manage content programs to drive engagement across key marketing channels including social media, email, websites and search.

- Manage social media engagement and community management • Management and maintenance of social media presence across all global channels, and monitoring local channels ensuring best practice standards are met

- Management of email marketing platform, coordinating newsletters and bespoke campaigns

- Day-to-day administration of SEM(search engine marketing) activity to ensure best ROI

COMPETENCES

- Proven campaign management experience across all key marketing channels

- Proven expertise managing marketing campaigns across PPC, social media, search engines, display and email.

- Strong understanding of current online/offline marketing activities to drive sales and brand engagement Strong English language skills and experience of writing content.

- 2-3 years minimum digital/online project management experience.

- Expertise in social media channel and campaign management for B2C (business to customer) audiences

- Experience of email marketing channels, design of campaigns, execution and reporting

- Knowledge in SEO (Search engine optimization) and PPC (pay per click)

- Bachelor’s degree or equivalent in Marketing ,Business Administration or Public Relations.

- A knowledge in finance is an added advantage.

Application Deadline: 14th of May,2020.

Or send your CV to careers@rich-oak.com with SOCIAL MEDIA MANAGER as the subject .

INVESTMENT OFFICER

About The Role

Job Type: Full Time

Location: Abuja

Job Field: Sales/Marketing

DUTIES

- Initiate cold and warm calls to prospective leads; schedule follow-up calls to publicize company products, current promotions and discounts.

- Identify and exploit business opportunities by extensive research on prospects and their businesses.

- Collaborative and individual design and recommend tailor-made investment solutions to current and prospective clients based on client need analysis

- Organize, promote and sell all investment products through locked-in contacts ; strengthening established relationships through marketing calls

- Achieve agreed upon sales targets and outcomes within stated time frame

- Keep and maintain accurate log of all scheduled market calls, customer/client engagement status, and customer complaints

- Prepare and analyze reports on client interest and need analysis, innovative solutions (products), competitive activities, and feasibility market survey to management.

- Establish and forging sustainable relationships with customers by providing support and guidance role function

- Research and recommend new industry opportunities and service improvement.

- Continuous self-development by maintaining professional and technical knowledge and adopting constructive manager feedback

- Ensuring quality assurance in identifying product improvements and new products in cognizance with industry trends, market activities, and competitors

- Continuous education on the benefits of savings and investing in the business to prospective and current clients

- Adhering to the organization standards and benchmarking to state-of-the-art sales or marketing practices

- Develop and deploy individual and team strategies to bolster sustainable sales

QUALIFICATIONS/ REQUIREMENTS/SKILLS

- Confidence and Perseverance.

- Bachelor's degree in Business Administration, Business Management, Marketing,Economics or related field is preferred.

- Sound knowledge of sales strategies and industry regulations.

- Banking experience required

- Proven track record of achieving sales targets.

- Impeccable customer service skills

- Excellent relationship management, interpersonal communication skills, both verbal and written

- Sales-driven, results-driven, and target-driven attitude

- Highly motivated with an aptitude for persuasion and negotiation and consultative sales skills.

- Exceptional work ethic.

- Ability to meet and/or exceed monthly and quarterly sales quotas.

- Proficient use of PowerPoint for client presentation

- High energy level, motivated and target driven with a proven track record in sales environment.

Or send your CV to careers.investment@rich-oak.com with INVESTMENT OFFICER as the subject .

CUSTOMER SERVICE REPRESENTATIVE

DUTIES

- Communicating and coordinating with colleagues as necessary.

- Ensure customer satisfaction and provide professional customer support.

- Manage all incoming calls concerning products

- Build sustainable relationships and trust with customers via open and interactive communication

- Handle customer complaints by providing appropriate solutions and alternatives within the time limits; follow up to ensure resolutions

- Keep records of customer account, interactions, process customer accounts, comments, complaints and file documents

- Develop vast knowledge of the organization’s product and services.

- Resolve product/ service problems by clarifying the customer’s complaints; determining the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correction or adjustment, following up to ensure resolution.

- Make recommendations on potential products or services to management by collecting customer’s information, analyzing customer’s needs and carrying out customer and market survey.

- Identify and assess customers’ needs to achieve satisfaction

- Engaging staff members to implement excellent customer service.

- Assist with placement of orders and refunds.

- Recommend processes and software to automate flow of work and achieve customer satisfaction.

- Inform customers of deals and promotions

QUALIFICATIONS/ REQUIREMENTS/SKILLS

- Minimum of 2 years proven working experience as a customer service/support officer.

- Educational requirements: High School Diploma, General Education Degree or Equivalent.

- Excellent oral and written English skills.

- Excellent problem-solving skills.

- Knowledge of customer service principles and practices.

- Knowledge of relevant computer applications; CSR Software and CRM system and practices.

- Excellent time management in resolving customer issues.

- Excellent communication and listening skills.

- Friendly attitude and disposition.

Ability to gain speedy and sound knowledge of all products.

- Ability to remain professional and calm at all times.

- Ability to multitask.

KEY SKILLS & COMPETENCIES

- Quality Focus.

- Documentation Skills.

- Conflict resolution.

- Attention to Detail and Accuracy.

- Problem solving and analysis.

- Organizational Skills.

- Ability to Work Under Pressure.

Application Deadline: 19th of June, 2020.

Or send your CV to careers@rich-oak.com with CUSTOMER SERVICE REPRESENTATIVE as the subject .

HR OFFICER

DUTIES

- Develop start to finish recruitment and selection work flow.

- Carryout recruitment and selection activities in compliance with recruitment and selection work flow.

- Carry out new hire onboarding activities and documentation

- Coordinate weekly meetings to identify new action plans and provide adequate support for other departments

- Serve as the lead administrator for negotiations with bargaining units and for handling grievances, employee appeals related to working conditions and contract management

- Advise on work performance matters, including problem resolution, progressive discipline and annual performance appraisals and career development opportunities to assist with retention, and organizational design

- Plan and design strategies that will ensure Rich-Oak is a desirable place to work.

- Regularly update employees’ Job Descriptions & Key Performance Indicators to align with business goals.

- Ensure the company’s performance management appraisal processes are optimal

- Advise management on the implication of the Appraisals outcome; exits, transfers, probations, etc.

- Administer wage and salary systems to ensure they are externally competitive and internally equitable.

- Ensure the compliance of employees to the company policies and the statutes listed in the staff handbook.

- Identify aspects of the business operations and personnel that require adequate skills improvements through Internal and External trainings.

CRITICAL FACTORS

- The HR Officer will be required to create HR processes.

- Recruitment & Selection Activities makes up about 40% of this role’s activities.

QUALIFICATIONS/ REQUIREMENTS/SKILLS

- Minimum of a B.A. or B.Sc.

- Minimum of 1-year previous experience as a HR Generalist is a Must.

- A certificate, B.Sc. or Masters degree in HR is a strong advantage.

- Must be computer proficient

- Should have strong communication skills

- The ability to keep sensitive information confidential at all times

- Ability to work in a team

- Emotional intelligence and interpersonal skills is key

Send your CV to careers.hr@rich-oak.com with HR OFFICER as the subject .

Application Deadline: 2nd of July, 2020.

Only eligible candidates will be contacted. We appreciate your time and response, and we hope to be in touch shortly.

LOAN OFFICER

DUTIES

- Meet with loan applicants to gather personal information and answer questions to evaluate their loan application and risk.

- Assist to answer all loan services and customer phone calls.

- Explain to applicants the types and terms of each loan to determine a loan that is suitable for their specific needs

- Manage all loan payment methods and prepare all loan submission document

- Track and maintain credit and loan information

- Manage all communication with internal departments to facilitate all loan process.

- Seek out new loan clients by contacting organizations and people.

- Work with existing clients to strengthen relationships, encourage referrals and enhance your relationship among others seeking loans

QUALIFICATIONS/ REQUIREMENTS /SKILLS

- Minimum qualification of B.Sc in finance and social management related courses

- Professional certification is an added advantage

- Be a good judge of character

- Willingness to learn and grow in the job

- 2 years experience will be highly considered as an edge

- Outstanding interpersonal and communication skills

- Understanding of loan regulations

- Excellent decision making skills in emergencies

- Knowledge of computer office tools in getting job done

- Mental stamina in processing loans

- Customer service oriented with exceptional sales skills

Send your CV to careers.loan@rich-oak.com with LOAN OFFICER as the subject .

Application Deadline: 13th of July, 2020.

Only eligible candidates will be contacted. We appreciate your time and response, and we hope to be in touch shortly.

ACCOUNTANT

NO VACANT POSITION AT THE MOMENT.

EXECUTIVE ANALYST

NO VACANT POSITION AT THE MOMENT.

GRAPHICS DESIGNER

NO VACANT POSITION AT THE MOMENT.

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