- Work with the Head of Departments, to develop high impact marketing campaigns.

- Manage content programs to drive engagement across key marketing channels including social media, email, websites and search.

- Manage social media engagement and community management • Management and maintenance of social media presence across all global channels, and monitoring local channels ensuring best practice standards are met

- Management of email marketing platform, coordinating newsletters and bespoke campaigns

- Day-to-day administration of SEM(search engine marketing) activity to ensure best ROI


- Proven campaign management experience across all key marketing channels

- Proven expertise managing marketing campaigns across PPC, social media, search engines, display and email.

- Strong understanding of current online/offline marketing activities to drive sales and brand engagement Strong English language skills and experience of writing content.

- 2-3 years minimum digital/online project management experience.

- Expertise in social media channel and campaign management for B2C (business to customer) audiences

- Experience of email marketing channels, design of campaigns, execution and reporting

- Knowledge in SEO (Search engine optimization) and PPC (pay per click)

- Bachelor’s degree or equivalent in Marketing ,Business Administration or Public Relations.

- A knowledge in finance is an added advantage.

Application Deadline: 14th of May,2020.

Or send your CV to with SOCIAL MEDIA MANAGER as the subject .


About The Role

Job Type: Full Time

Location: Abuja

Job Field: Sales/Marketing


- Initiate cold and warm calls to prospective leads; schedule follow-up calls to publicize company products, current promotions and discounts.

- Identify and exploit business opportunities by extensive research on prospects and their businesses.

- Collaborative and individual design and recommend tailor-made investment solutions to current and prospective clients based on client need analysis

- Organize, promote and sell all investment products through locked-in contacts ; strengthening established relationships through marketing calls

- Achieve agreed upon sales targets and outcomes within stated time frame

- Keep and maintain accurate log of all scheduled market calls, customer/client engagement status, and customer complaints

- Prepare and analyze reports on client interest and need analysis, innovative solutions (products), competitive activities, and feasibility market survey to management.

- Establish and forging sustainable relationships with customers by providing support and guidance role function

- Research and recommend new industry opportunities and service improvement.

- Continuous self-development by maintaining professional and technical knowledge and adopting constructive manager feedback

- Ensuring quality assurance in identifying product improvements and new products in cognizance with industry trends, market activities, and competitors

- Continuous education on the benefits of savings and investing in the business to prospective and current clients

- Adhering to the organization standards and benchmarking to state-of-the-art sales or marketing practices

- Develop and deploy individual and team strategies to bolster sustainable sales


- Confidence and Perseverance.

- Bachelor's degree in Business Administration, Business Management, Marketing,Economics or related field is preferred.

- Sound knowledge of sales strategies and industry regulations.

- Banking experience required

- Proven track record of achieving sales targets.

- Impeccable customer service skills

- Excellent relationship management, interpersonal communication skills, both verbal and written

- Sales-driven, results-driven, and target-driven attitude

- Highly motivated with an aptitude for persuasion and negotiation and consultative sales skills.

- Exceptional work ethic.

- Ability to meet and/or exceed monthly and quarterly sales quotas.

- Proficient use of PowerPoint for client presentation

- High energy level, motivated and target driven with a proven track record in sales environment.

Or send your CV to with INVESTMENT OFFICER as the subject .



- Communicating and coordinating with colleagues as necessary.

- Ensure customer satisfaction and provide professional customer support.

- Manage all incoming calls concerning products

- Build sustainable relationships and trust with customers via open and interactive communication

- Handle customer complaints by providing appropriate solutions and alternatives within the time limits; follow up to ensure resolutions

- Keep records of customer account, interactions, process customer accounts, comments, complaints and file documents

- Develop vast knowledge of the organization’s product and services.

- Resolve product/ service problems by clarifying the customer’s complaints; determining the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correction or adjustment, following up to ensure resolution.

- Make recommendations on potential products or services to management by collecting customer’s information, analyzing customer’s needs and carrying out customer and market survey.

- Identify and assess customers’ needs to achieve satisfaction

- Engaging staff members to implement excellent customer service.

- Assist with placement of orders and refunds.

- Recommend processes and software to automate flow of work and achieve customer satisfaction.

- Inform customers of deals and promotions


- Minimum of 2 years proven working experience as a customer service/support officer.

- Educational requirements: High School Diploma, General Education Degree or Equivalent.

- Excellent oral and written English skills.

- Excellent problem-solving skills.

- Knowledge of customer service principles and practices.

- Knowledge of relevant computer applications; CSR Software and CRM system and practices.

- Excellent time management in resolving customer issues.

- Excellent communication and listening skills.

- Friendly attitude and disposition.

Ability to gain speedy and sound knowledge of all products.

- Ability to remain professional and calm at all times.

- Ability to multitask.


- Quality Focus.

- Documentation Skills.

- Conflict resolution.

- Attention to Detail and Accuracy.

- Problem solving and analysis.

- Organizational Skills.

- Ability to Work Under Pressure.

Application Deadline: 19th of June, 2020.

Or send your CV to with CUSTOMER SERVICE REPRESENTATIVE as the subject .



- Develop start to finish recruitment and selection work flow.

- Carryout recruitment and selection activities in compliance with recruitment and selection work flow.

- Carry out new hire onboarding activities and documentation

- Coordinate weekly meetings to identify new action plans and provide adequate support for other departments

- Serve as the lead administrator for negotiations with bargaining units and for handling grievances, employee appeals related to working conditions and contract management

- Advise on work performance matters, including problem resolution, progressive discipline and annual performance appraisals and career development opportunities to assist with retention, and organizational design

- Plan and design strategies that will ensure Rich-Oak is a desirable place to work.

- Regularly update employees’ Job Descriptions & Key Performance Indicators to align with business goals.

- Ensure the company’s performance management appraisal processes are optimal

- Advise management on the implication of the Appraisals outcome; exits, transfers, probations, etc.

- Administer wage and salary systems to ensure they are externally competitive and internally equitable.

- Ensure the compliance of employees to the company policies and the statutes listed in the staff handbook.

- Identify aspects of the business operations and personnel that require adequate skills improvements through Internal and External trainings.


- The HR Officer will be required to create HR processes.

- Recruitment & Selection Activities makes up about 40% of this role’s activities.


- Minimum of a B.A. or B.Sc.

- Minimum of 1-year previous experience as a HR Generalist is a Must.

- A certificate, B.Sc. or Masters degree in HR is a strong advantage.

- Must be computer proficient

- Should have strong communication skills

- The ability to keep sensitive information confidential at all times

- Ability to work in a team

- Emotional intelligence and interpersonal skills is key

Send your CV to with HR OFFICER as the subject .

Application Deadline: 2nd of July, 2020.

Only eligible candidates will be contacted. We appreciate your time and response, and we hope to be in touch shortly.



- Meet with loan applicants to gather personal information and answer questions to evaluate their loan application and risk.

- Assist to answer all loan services and customer phone calls.

- Explain to applicants the types and terms of each loan to determine a loan that is suitable for their specific needs

- Manage all loan payment methods and prepare all loan submission document

- Track and maintain credit and loan information

- Manage all communication with internal departments to facilitate all loan process.

- Seek out new loan clients by contacting organizations and people.

- Work with existing clients to strengthen relationships, encourage referrals and enhance your relationship among others seeking loans


- Minimum qualification of B.Sc in finance and social management related courses

- Professional certification is an added advantage

- Be a good judge of character

- Willingness to learn and grow in the job

- 2 years experience will be highly considered as an edge

- Outstanding interpersonal and communication skills

- Understanding of loan regulations

- Excellent decision making skills in emergencies

- Knowledge of computer office tools in getting job done

- Mental stamina in processing loans

- Customer service oriented with exceptional sales skills

Send your CV to with LOAN OFFICER as the subject .

Application Deadline: 13th of July, 2020.

Only eligible candidates will be contacted. We appreciate your time and response, and we hope to be in touch shortly.







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